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FREQUENTLY ASKED QUESTIONS
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Why does your delivery take longer than other online retailers?We are a startup company trying to break into the market. While we hold some stock we work with wholesalers who supply outfits we don't have in stock to us within 3 working days. As soon as we get your order we will order that outfit in specially for you and despatch it to you as soon as we receive it. We'll keep you updated at every step so you know when to expect your outfit(s).
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How do I return items?You can return outfits within 14 days of receipt and will be given a full refund (excluding courier costs), on the basis that the item is still in its original condition - unworn, undamaged, unwashed and will all original tags attached. Please make sure you enclose a completed Returns Form inside the package. You will find this on the back of your invoice. You can use your preferred courier or Royal Mail to return your outfits. We would suggest that you choose a tracked method to ensure they get back to us. As a startup business we can't currently cover the cost of returns postage but hope to in the future.
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How do I know which size to order?A really good idea before you start shopping is to know your measurements, as different manufacturers have different sizing so it's important that you check the size measurements for each outfit to find the right size for you. To help you, each outfit also contains sizing information in the product details. This may help you get the correct measurements:
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I've never heard of you before. How do I know I can trust you?We are a fledgling company based in North Buckinghamshire. Kate, the Company's Director, has had decades of customer service experience and wants every customer to feel valued and get the best service possible. All of our products are sourced from UK designers.
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Have you got a shop I can visit?No we don't currently have a shop - we are exclusively online, which allows us to make our products affordable. However we do have a small stock of dresses from the various designers we work with which you are very welcome to come and try on at our base in North Buckinghamshire.
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