SHIPPING & RETURNS
DELIVERY
Currently we are only able to deliver to customers in the UK.
​
-
Standard shipping (delivery within 5-10 working days) - £4.95
​
We will deliver your outfit to you within 10 working days, wherever possible sooner.
​
We want to ensure our wonderful products reach you in the best condition and as quickly as possible.
​
All orders are sent to you by tracked Royal Mail or courier and are despatched within 24 hours.
​
We will let you know as soon as your order is sent and you will be given a tracking number which will let you track your parcel.
​
When you are confident you are happy with your new Sheque outfit, to reduce our carbon footprint please either recycle your packaging or dispose of it in a recycling bin.
RETURNS
We hope of course that you'll love your outfit so much you'll want to keep it, however we recognise that the may be an occasion where you feel you need to return an item.
​
We offer full refunds (excluding the postage) if you inform us within 14 days by emailing us and we receive the outfit back within 14 days of being notified.
​
Please note that made to measure Wedding Dresses and sale dresses cannot be refunded, so please make sure you measure yourself accurately. See the graphic on the FAQ page to help you.
​
If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.
​
Please enclose a completed Returns Form which is in the parcel your dress was delivered in.
​
The Returns Address is:
Customer Returns
Sheque Ltd
Home Farm House
Church Street
Marsh Gibbon
Bucks
OX27 0ET
​
We will refund you any money you have paid for that item (excluding postage) by your original payment method.
​
We meticulously inspect all of our outfits before they are despatched. If however you find any outfit is faulty please return it to us within 7 days of receipt and we will of course offer you a refund.
​
We are not able to offer exchanges at this time.